Common queries answered
Frequently asked Questions
Standard shipping typically takes 3-5 business days within the continental US. Express shipping (1-2 business days) is available for an additional fee. International shipping varies by location, usually taking 7-14 business days. All orders over $50 qualify for free standard shipping. You’ll receive a tracking number via email once your order ships.
We offer a 30-day hassle-free return policy. Items must be unused and in original packaging. Simply request a return through your account or contact customer service. We’ll provide a prepaid shipping label, and once we receive the item, we’ll process your refund within 3-5 business days. Custom orders are non-returnable.
Yes, we provide assembly services in select metropolitan areas for a flat fee of $49. Our professional installers are certified and insured. For DIY assembly, all products come with detailed instructions, necessary hardware, and access to video tutorials. Customer service is available for assembly support via phone or chat.
We’re committed to sustainability. Most of our products use recycled materials and eco-friendly packaging. Our wooden products come from certified sustainable forests. We use water-based, non-toxic finishes and minimize plastic packaging. We’re constantly working to reduce our carbon footprint through green manufacturing processes.
All housolution products come with a minimum 1-year warranty against manufacturing defects. Premium items have extended warranties up to 5 years. The warranty covers material defects and structural issues but doesn’t include normal wear and tear or misuse. Keep your order number for warranty claims.
Yes, we offer price matching for identical items from authorized retailers within 14 days of purchase. Send us the competitor’s current advertised price, and we’ll match it. This doesn’t apply to clearance items, flash sales, or unauthorized sellers. We also offer a 30-day price protection on our own prices.
Orders can be cancelled within 2 hours of placement for full refund. After that, cancellation is possible only if the order hasn’t shipped. Once shipped, regular return policy applies. Contact customer service immediately for cancellation requests. Custom orders cannot be cancelled once production begins.
Yes, we stock replacement parts for all current products and many discontinued items. Contact customer service with your order number and the part needed. Parts under warranty are free; others are available at reasonable prices. We also provide detailed repair guides and video tutorials for common fixes.
Yes, we offer tiered discounts for bulk orders, contact our business sales team for custom quotes on large orders or specialized requirements.
Once your order ships, you’ll receive an email with tracking information. You can also track your order through your account on our website or app. Our system provides real-time updates and estimated delivery dates. For orders with multiple items, you can track each piece separately if they ship from different locations.